{"id":4130,"date":"2026-02-03T09:51:05","date_gmt":"2026-02-03T08:51:05","guid":{"rendered":"https:\/\/cloudsandtraining.net\/site\/?page_id=4130"},"modified":"2026-04-03T09:52:31","modified_gmt":"2026-04-03T07:52:31","slug":"c144-addetto-al-customer-care","status":"publish","type":"page","link":"https:\/\/cloudsandtraining.net\/site\/catalogo-corsi-fad\/area-sales-customer-service\/c144-addetto-al-customer-care\/","title":{"rendered":"C144 \u2013 Addetto al Customer Care"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4130\" class=\"elementor elementor-4130\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a2982e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a2982e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80bb755\" data-id=\"80bb755\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2471b4 elementor-widget elementor-widget-text-editor\" data-id=\"c2471b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Obiettivi del corso<\/strong><\/p><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-68e4d654-d3d0-8327-a15f-50615bb6a1c7-0\" data-testid=\"conversation-turn-38\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"8cc52e0e-31c4-4c8b-af9d-99c92bf8ef8b\" data-message-model-slug=\"gpt-5-mini\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\"><p data-start=\"0\" data-end=\"190\" data-is-last-node=\"\" data-is-only-node=\"\">In questo corso diventerai un punto di riferimento strategico per il cliente e per l&#8217;azienda. Imparerai non solo a risolvere i problemi tecnici, ma a gestire la componente emotiva della relazione attraverso l&#8217;assertivit\u00e0 e la proattivit\u00e0. Il corso ti fornisce i protocolli per disinnescare i conflitti pi\u00f9 accesi e gli strumenti per proteggere il tuo benessere psicofisico, prevenendo lo stress e il burnout. Al termine del percorso, sarai in grado di misurare le tue performance tramite i KPI, negoziare soluzioni vantaggiose per entrambe le parti e gestire il tempo in modo efficiente, diventando un vero ambasciatore della Customer Experience d&#8217;eccellenza.<\/p><p data-start=\"0\" data-end=\"190\" data-is-last-node=\"\" data-is-only-node=\"\"><strong style=\"font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; background-color: var(--theme-palette-color-8); color: var(--theme-text-color); letter-spacing: var(--theme-letter-spacing); text-transform: var(--theme-text-transform);\">Argomenti principali<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article><ul><li>Introduzione al Customer Care e Orientamento al Cliente<\/li><li>Comunicazione Efficace e Ascolto Attivo<\/li><li>Assertivit\u00e0<\/li><li>Gestione dei Reclami e Situazioni Critiche<\/li><li>Gestione delle situazioni difficili<\/li><li>Problem Solving<\/li><li>Negoziazione<\/li><li>Proattivit\u00e0<\/li><li>Gestione del Tempo<\/li><li>Whistleblowing<\/li><\/ul><hr \/><p>Durata: 24 ore<\/p><p><iframe title=\"Addetto al Customer Care: gestione reclami, assertivit\u00e0 e customer experience d&#039;eccellenza\" width=\"1290\" height=\"726\" src=\"https:\/\/www.youtube.com\/embed\/yOSCNbaOIv4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Obiettivi del corso In questo corso diventerai un punto di riferimento strategico per il cliente e per l&#8217;azienda. Imparerai non solo a risolvere i problemi tecnici, ma a gestire la componente emotiva della relazione attraverso l&#8217;assertivit\u00e0 e la proattivit\u00e0. Il corso ti fornisce i protocolli per disinnescare i conflitti pi\u00f9 accesi e gli strumenti per [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":4121,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4130","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/cloudsandtraining.net\/site\/wp-json\/wp\/v2\/pages\/4130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudsandtraining.net\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cloudsandtraining.net\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cloudsandtraining.net\/site\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudsandtraining.net\/site\/wp-json\/wp\/v2\/comments?post=4130"}],"version-history":[{"count":8,"href":"https:\/\/cloudsandtraining.net\/site\/wp-json\/wp\/v2\/pages\/4130\/revisions"}],"predecessor-version":[{"id":4321,"href":"https:\/\/cloudsandtraining.net\/site\/wp-json\/wp\/v2\/pages\/4130\/revisions\/4321"}],"up":[{"embeddable":true,"href":"https:\/\/cloudsandtraining.net\/site\/wp-json\/wp\/v2\/pages\/4121"}],"wp:attachment":[{"href":"https:\/\/cloudsandtraining.net\/site\/wp-json\/wp\/v2\/media?parent=4130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}